Table of Contents

1. Basic Bookkeeping
2. Body Language Basics
3. Budgets and Financial Reports
4. Business Acumen
5. Business Etiquette
6. Business Succession Planning
7. Business Writing
8. Change Management
9. Civility in The Workplace
10. Coaching and Mentoring
11. Collaborative Business Writing
12. Conducting Annual Employee Reviews
13. Conflict Resolution
14. Creating a Great Webinar
15. Creative Problem Solving
16. Critical Thinking
17. Customer Retention
18. Customer Service
19. Delivering Constructive Criticism
20. Developing a Lunch and Learn
21. Developing Creativity
22. Developing New Managers
23. Developing Strong Middle Managers
24. Digital Citizenship
25. Employee Motivation
26. Employee Onboarding
27. Employee Recognition
28. Employee Recruitment
29. Event Planning for Business Events

30. Event Planning for Business Events
31. Hiring Strategies
32. Leadership and Influence
33. Managing Your Managers
34. Managing Workplace Anxiety
35. Marketing Basics
36. Maximizing Service Profitability
37. Measuring Results from Training
38. Meeting Facilitation Skills
39. Meeting Management
40. Motivating Your Sales Team
41. Negotiation Skills
42. Networking
43. Organizational Skills
44. Overcoming Sales Objections
45. Presentation Skills
46. Project Management
47. Proposal Writing
48. Prospecting and Lead Generation
49. Successful Sales Processes
50. Successful Sales Strategy and Management
51. Social Media in The Workplace
52. Supervising Others
53. Talent Management
54. Team Building
55. Telephone Etiquette
56. Telework and Telecommuting
57. Trade Show Staff Training
58. Train theTrainer

Basic Bookkeeping

Some of us enjoy dealing with numbers while others may have a fear of them, or even a phobia. Business accounting is the numerical engine that supplies key data to the dashboard we use to measure the health of any department or organization.

In our Basic Bookkeeping workshop, employees will review basic accounting terminology, learn the differences between the cash and accrual accounting methods, study the importance of inventory management, become familiar with accounts payable and accounts receivables and margins. We will use a journal and general ledger to document business financials. Utilize the balance sheet. Identify different types of financial statements, uncover the reasons for and actually create a budget, become familiar with internal and external auditing. Welcome to Basic Bookkeeping!

This course is excellent for the developing manager who may have strong technical or sales skills but limited exposure to bookkeeping.

Available in three one-hour webinars or more comprehensively as a four hour on site work shop component.

Body Language Basics

The ability to interpret body language is a skill that will enhance anyone’s career. Body language is a form of communication, and it needs to be practiced like any other form of communication. Whether in sales, customer service or management, it is essential to understand the body language of others and exactly what your own body is communicating. This training can be instrumental in the development of any employee who is new to management or direct customer interaction.

In our Body Language Basics course, your employee will be able to adjust and improve the way they communicate through non-verbal communications.  Topics covered include; Communicating with Body Language, Reading Body Language, Body Language Mistakes, Non-Verbal Communication, Facial Expressions, Body Language in Business, Lying and Body Language, Improve Your Body Language, Matching Your Words to Your Movement.

Available in three one-hour webinars or as a three hour on site work shop component.

Budgets and Financial Reports

Every business deals with budgets and financial reports in some form or fashion. At a minimum, business managers review budget numbers and run financial reports for decision-making and reporting to senior management once a month. Many companies devote the last few months of the calendar year to creating budgets for the next calendar year. In addition, organizations create and disseminate year-end financial reports to investors.

Having a solid understanding of basic financial terms and methods is crucial to your career. When terms like ROI, EBITA, GAAP, and extrapolation join the conversation, you’ll want to know what people are talking about, and you’ll want to be able to participate in the discussion.

In our Budgets and Financial Reports workshop we will touch on the following topics; Glossary of Terms, Understanding Financial Statements, Analyzing Financial Statements, Understanding Budgets, Budgeting Made Easy, Advanced Forecasting Techniques, Managing the Budget, Making Smart Purchasing Decisions, A glimpse into the Legal World.

This is a great course for new managers who have no budget or financial experience.

Available in four one-hour webinars or as a four hour on site work shop component.

Business Acumen

Many people believe you are born with business acumen, which is loosely defined as the ability to assess an external market and make effective decisions. Knowing what is necessary to navigate and create a successful business seems innate for certain people. For example, Steve Jobs showed great business acumen. Fortunately, it is possible for the rest of us to improve our business acumen. The right training combined with experience will improve your business savvy.

Business acumen requires an understanding of finance, strategy, and decision making. Most managers and employees, however are responsible for specific areas, and they have little understanding of the impact their decisions have on other areas. When too much focus is placed on one aspect of the business, it is difficult to make decisions for the good of the company. In order to make effective decisions, it is necessary for you to examine the big picture.

In our Business Acumen workshop, we cover the following topics; Seeing the Big Picture, KPI’s (Key Performance Indicators), Risk Management Strategies, Recognizing Learning Events, Four Key Questions You Must Be Able to Answer, Financial Literacy, Business Acumen in Management, Critical Thinking in Business, Key Financial Levers.

Available in three one-hour webinars or as a three hour on site work shop component. Overlaps content in the Budgets and Financial Reports workshop.

Business Etiquette

Success in any industry relies on relationships, whether with co-workers, clients, suppliers, or investors. When you’re well-mannered and considerate in dealing with others, you create engaging, productive, and long-term business relationships. As such, it is important to learn, not just the technical side of a business, but how to conduct one’s self in the company of others.

This is where business etiquette comes in. This workshop will introduce participants to business etiquette, as well as provide guidelines for the practice of business etiquette across different situations. This course is excellent for that great diamond in the rough employee who needs a little help in better presenting themselves to co-workers and customers.

Topics covered include: Understanding Etiquette, Networking for Success, The Meet and Greet, Great Dining, Eating Out, Business Email Etiquette, Phone Etiquette, The Written Letter, Dressing for Success, International Etiquette.

Available in two one-hour webinars or as a two hour on sitework shop component.

Business Succession Planning

The loss of valuable leadership can cripple a company. Business succession planning is essentially preparing successors to take on vital leadership roles when the need arises. It is essential to the long-term survival of a company. Every company should have a form of succession planning in its portfolio as it is not the expected absences that can cripple a company, but the unexpected ones.

Whether it is preparing someone to take over a position of leadership in a corporation, or the sole proprietor of a small business, our Business Succession Planning workshop, will teach you the difference between succession planning and mere replacement planning. How you prepare people to take on the responsibilities of leadership so that the company thrives in the transition is just as important as picking the right person for the job.

Topics covered include; Succession Planning Vs. Replacement Planning, Preparing for the Planning Process, Initiating the Process, SWOT Analysis, Skill Gap Analysis, Developing the Succession Plan, Executing the Plan, Gaining Support, Managing the Change, Overcoming Road Blocks, Reaching the End.

Available in six one-hour webinars, as a six hour on site workshop component or as a developmental program over the course of two years.

Business Writing

Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

The Business Writing workshop will give your employees a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents, Letters, Proposals, Problem Solving Correspondences, Emails, Reports, Meeting Agendas, Meeting Minutes, Text Messages and Blogs. These basic skills will provide your employees with that extra benefit in the business world that a lot of people are losing.

Available in five one-hour webinars or as a five hour on site work shop component.

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. Having a smooth transition when change occurs is important in any situation and your employees will gain some valuable skills through this workshop.

The Change Management workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all employees an understanding of how change is implemented and some tools for managing their reactions to change.

Available in three one-hour webinars or as a three hour on site work shop component.

Civility in The Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic, costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to improving Civility in the Workplace are countless and will pay off immensely in every aspect of your job.

Available in two one-hour webinars or as a two hour on site work shop component.

Coaching and Mentoring

A successful organization is a living growing one. Employees that feel they are improving their capabilities, and are appreciated stay with the company longer and perform more effectively. It’s easy as an owner or manager to get caught up in the day to day operation of the company and miss opportunities to help develop your staff.

Our Coaching and Mentoring training focuses on how to better coach your employees to higher performance and job satisfaction. Coaching is a process of relationship building, setting goals and following through on developing their critical skills. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

Available in four one-hour webinars or as a four hour on site work shop component.

Collaborative Business Writing

Writing and communication skills have evolved with more and more people communicating through email and instant messaging. Developing collaborative writing skills is more important than ever in the business world. The end result being the creation of proper documents (such as proposals, reports, and meeting agendas) giving you that extra edge in the workplace.

The Collaborative Business Writing workshop will give your employees the knowledge and skills to collaborate with others and create that important document. Your employees will touch on the types of collaboration, and ways to improve them through certain tools and processes. These basic skills will provide your employees with that extra capability in the business world that a lot of people are losing.

Available in three one-hour webinars or as a three hour on site work shop component.

Conducting Annual Employee Reviews

An annual review can help you keep your employees happy, engaged, and focused.  It is human nature to want to succeed.  Giving your employees feedback on their positive and negative attributes is part of the pathway to success.  A poorly designed annual review can have the reverse effect.

With our Conducting Annual Employee Reviews workshop, your employees will learn how to conduct a well-designed employee review.

Topics covered include; Developing the Process, Holding an Effective Meeting, Common Mistakes Managers Make, Successful Tips for Concept of Pay for Performance, How to Tie the Employee Performance to Company Wide Returns, How to Communicate Employee Expectations Effectively, Meaningful Questions to Gauge Employee Happiness.

Available in three one-hour webinars or as a three hour on site work shop component.

Conflict Resolution

Wherever two or more people come together, there can be conflict. This course will give employees a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your employees will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, employees will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Available in three one-hour webinars or as a three hour on site work shop component.

Creating a Great Webinar

Webinars are a great inexpensive way to reach a large number of people. Webinars are great tools if you want to market a new or improved product, train employees, demonstrate a new task, or have a meeting with employees located throughout the globe. Being an interactive form of media, Webinars provides a great environment for these activities and so much more.

Creating a Great Webinar is all about providing a great interaction between the presenter and the audience. Your employees will develop the skills needed to promote, host, or facilitate a great Webinar for your company. Sharing your passion and knowledge with a Webinar is the best way to reach many with the power of one.

Available in two one-hour webinars or as a two hour on site work shop component.

Creative Problem Solving

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

The Creative Problem-Solving workshop, will give employees an overview of the entire creative problem-solving process, as well as key problem-solving tools that they can use every day. Skills such as brainstorming, information gathering, analyzing data, and identifying resources will be covered throughout the workshop.

Available in two one-hour webinars or as a two hour on site work shop component.

Critical Thinking

We live in a knowledge-based society, and the more critical you think the better your knowledge will be. Critical Thinking provides you with the skills to analyze and evaluate information so that you are able to obtain the greatest amount of knowledge from it. It provides the best chance of making the correct decision, and minimizes damages if a mistake does occur.

Critical Thinking will lead to being a more rational and disciplined thinker. It will reduce your prejudice and bias which will provide you a better understanding of your environment. This workshop will provide you the skills to evaluate, identify, and distinguish between relevant and irrelevant information. It will lead you to be more productive in your career, and provide a great skill in your everyday life.

Available in two one-hour webinars or as a two hour on site work shop component.

Customer Retention

Using information outlined in the reference book “Achieving Excellence in Dealer/Distributor Performance by Walter J. McDonald” we review of our performance in keeping the customers we have. We will complete an audit of our customer retention practices, learn how to structure a highly effective customer retention effort throughout the entire company, see results from studies on why customers leave.  Examine how customers define value.  Identify employee performance standards essential to customer retention.  Build programs to improve “Value Delivery” in every customer interaction.

Available in one, one-hour webinar or as a one hour on site work shop component.

Customer Service

Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.

The Customer Service workshop will look at all types of customers and how we can serve them better and improve ourselves in the process. Your employees will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.

Available in two one-hour webinars or as a two hour on site work shop component.

Delivering Constructive Criticism

Delivering Constructive Criticism is one of the most challenging things for anyone. Through this workshop your employees will gain valuable knowledge and skills that will assist them with this challenging task. When an employee commits an action that requires feedback or criticism it needs to be handled in a very specific way.

Constructive Criticism if done correctly will provide great benefits to your organization. It provides the ability for management to nullify problematic behaviors and develop well rounded and productive employees. Constructive feedback shows an employee that management cares about them and will invest time and effort into their careers.

Available in two one-hour webinars or as a two hour on site work shop component.

Developing a Lunch and Learn

Creating a Lunch and Learn session is a low-cost training option. It is a great way to introduce a topic or give a small demonstration on a new product or service. Your employees will be shown the criteria involved in creating a great Lunch and Learn environment. Lunch and Learns are usually voluntary, thus attendance can sometimes be an issue. With this workshop you will be given the knowledge work through this issue and others.

Our Lunch and Learn workshop will give your organization a quick and useful tool to add to its training department. Your employees will be able to use it as a follow-up or refresher to a previous training session. It doesn’t have to be just about a learning event, it can also involve collaboration, networking, or sharing best practices between employees.

Available in a one-hour webinar or as a one hour on site work shop component.

Developing Creativity

Children have an innate creative ability when they are born, but for some reason adults can lose it along the way. Your employees will move out of the mundane, be more curious, engage, and explore new ideas. Recognize creativity and be ready when it happens.

With our Developing Creativity course your employees will learn how to remove barriers that block or limit their creativity. They will improve their imagination, divergent thinking, and mental flexibility. Employees will learn mind mapping, individual brainstorming, and when to recognize and look for what inspires them to be more creative.

Available in two one-hour webinars or as a two hour on site work shop component.

Developing New Managers

Management must be effective for the success of any business. Unfortunately, it is all too easy to overlook the training and development of new managers. When you provide your managers and employees with the skills and tools they need, you will greatly boost morale and strengthen your organization.

With our Developing New Managers workshop, your employees will understand the value of investing in employees and developing management. By focusing on development opportunities, your employees will establish a culture that retains top talent and improves succession planning.

Available in three one-hour webinars or as a three hour on site work shop component.

>Developing Strong Middle Managers

Traditionally, middle managers make up the largest managerial layer in an organization. The Middle Manager is responsible to those above them and those below them. They head a variety of departments and projects. In order for a company to operate smoothly, it is essential that those in middle management be committed to the goals of the organization and understand how to effectively execute these goals.

It is crucial for businesses to focus on these essential managers and provide them with the opportunities to succeed. No matter the organization’s structure or size, it will benefit from employing and developing strong middle managers. Having a middle manager understand their role in the organization is very important. They are in communication with a very large percentage of the company, and will have a large impact throughout the organization.

Topics covered include; Introduction to Management, Ethics and Social Responsibility, Managing Information, Decision Making, Control, Organizational Strategy, Innovation and Change, Organizational Structures and Process, Managing Teams, Motivation and Leadership.

Available in three one-hour webinars or as a three hour on site work shop component.

Digital Citizenship

Anyone who interacts regularly online automatically becomes a digital citizen. Like any other community, digital citizenship requires members to behave in a mature and civil manner. Good citizens ensure that digital users have safe and pleasurable experiences.

Digital Citizenship allows us to connect, collaborate, and share by using technology appropriately. In person meetings are on the decline which makes it necessary to engage people digitally. Learn to increase your comfort in using on line web and communications tools and avoid the pitfalls of technology and decorum gone awry.

Available in two one-hour webinars or as a two hour on site work shop component.

Employee Motivation

When you think of employee motivation, many things may come to mind: more money, a new vehicle, a promotion, or a better quality of life. The truth is, no matter what we offer people, true motivation must come from within. Regardless of how it is characterized, it is important to get the right balance in order to ensure that you have a motivated workforce.

The Employee Motivation workshop will give employees several types of tools to become a great motivator, including goal setting and influencing skills. Employees will also learn about five of the most popular motivational models, and how to bring them together to create a custom program.

Available in two one-hour webinars or as a two hour on site work shop component.

Employee Onboarding

The purpose of onboarding is to help new hires transition into their new roles at the company. When implemented correctly, onboarding will alleviate stress and set clear expectations. Employees who start well are more likely to stay at the company long-term. This will reduce turnover and save money in hiring and training costs.

Let us create a custom Employee Onboarding package for your needs. Working with an on-site person we can take the new hire thru setting up their equipment, give an overview of the company’s history, explain the goals and objectives of the position and act as a conduit for any questions they have in the first couple of weeks on the job.

Available in two one-hour webinars with live support over the first two weeks of the new hires employment.

Employee Recognition

Recognizing employees through various recognition programs is a fantastic investment. Being appreciated is a basic human feeling and reaps great rewards. Praise and recognition are essential to an outstanding workplace and its employees.

Through our Employee Recognition workshop your employees will recognize the value of implementing even the smallest of plans. The cost of employee recognition is very minimal in relation to the benefits that will be experienced. Employee recognition programs have been shown to increase productivity, employee loyalty, and increased safety.

Available in two one-hour webinars or as a two hour on site work shop component.

Employee Recruitment

Advertising an open position and hoping that you find the right talent does not guarantee that you will find the best people for the jobs in your organization. Actively seeking out qualified candidates is the best way to ensure that you find the talent that you need. Recruitment is essential to the success of your business.

Hiring a new employee is one of the largest investments you can make in business. Hiring the right employee is more important than ever, training can be very expensive. Employee turnover costs companies a lot of money each year. This course will provide the Employee Recruitment guidelines your hiring department manager will need to help them interview and recruit the right employee.

We can also help write job postings, descriptions and assist in screening new applicants.

Available in three one-hour webinars or as a three hour on site work shop component.

Event Planning for Business Events

Creating an event is no small feat. It takes planning and understanding of the process to ensure success. When planning an event, there are a multitude of tasks to consider. In this Event Planning workshop, we will explore together how to effectively plan and produce an event.

Our workshop is focused on conferences and seminars, which are meetings for discussion or training. Usually, they are offered in a large setting, like an auditorium or conference center and have speakers and trainers. These types of events can have singular or multiple speakers. They can incorporate an open forum, classroom or have a question and answer allotted time.

The key elements of our event training include; having a clear objective, selecting a good venue, inviting talented speakers with compelling content, allocating a proper budget, gathering the support of your staff.

With our Event Planning workshop, your employees will learn how to anticipate and solve common planning issues for any small event such as informal business gatherings, up to complex meetings. Effective troubleshooting will help insure a successful and enjoyable event.

Available in three one-hour webinars or as a three hour on site work shop component. This is an overview of event planning to improve the quality of your future events.

Hiring Strategies

Before you can ever begin to hire a new employee, you have to know what you are hiring them for. You must first know what the position calls for and what type of person the job will need. During interviews, you will need to be able to define and describe to the potential employee what is to be expected of them and the measures of success so that they are not surprised or left in the dark.

In the Hiring Strategies workshop, we will review how to define the skill sets, work ethic and experience needed.  We will discuss how you can partner with local organizations that either provide training or connect these people to each other. Your success in this area requires a plan that is defined well in advance of your actual search.

An overview and solid discussion can be accomplished in the time frame allocated, however if you need help writing a Skills Matrix, Job Description or a Recruiting Ad we can help there also.

Available in two one-hour webinars or as a two hour on site work shop component.

Leadership and Influence

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Often, people who have never had a leadership role will stand up and take the lead when a situation they care about requires it. Once you learn the techniques of true Leadership and Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you.

Our Leadership and Influence workshop covers the Evolution of Leadership, Situational Leadership, Taking a Personal Inventory, Modeling Your Way to your New Self, Inspiring a Shared Vision, Challenging the Process and Enabling Others.

This course is highly recommended for key persons in the succession planning process.

Available in five one-hour webinars or as a five hour on site work shop component.

Managing Your Managers

Management is known as a form of art and a science. The key is making employees more efficient and productive while finding the correct way to do it. When preparing to manage one or a group of managers, you are preparing for them to be able to manage their own employees.

Manager Management takes a special type of leader. This workshop will expand your employee’s knowledge and provide a way for them to teach and lead new and experienced managers.

Our Managing Your Managers workshop is an interactive course covering, Grooming a New Manager, Coaching and Mentoring, Measuring Performance, Motivating Your Managers, Signs of Poor Performance, Letting Them Fly Solo.

This course is highly recommended for key persons in the succession planning process.

Available in three one-hour webinars or as a three hour on site work shop component.

Managing Workplace Anxiety

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during his or her career. Everyone should be aware of the signs of anxiety and the tools needed to cope and deal with it.

Our Managing Workplace Anxiety workshop will provide your employees the important skills and resources to recognize and manage workplace anxiety. By identifying these symptoms and coping skills employees and managers will be better suited in dealing with these common situations.

Topics covered include; Common Types of Anxiety, Recognizing Symptoms in Others, Coping Strategies, Differences Between Anxiety and Normal Nervousness, Physical Symptoms, Positive Aspects of Anxiety, Common Anxiety Triggers, When to Seek Extra Help.

Available in two one-hour webinars or as a two hour on site work shop component.

Marketing Basics

Many people confuse the act of marketing with the act of selling because both involve the act of interesting customers so that they purchase your product. Selling occurs when the customer purchases the product or service. Marketing, however, is the art of grabbing the potential customer’s attention, which will, hopefully, lead to a purchase.

The goal of marketing is to leave an impression on the consumers, making your brand more recognizable and memorable to them. The key to marketing is providing knowledge about your company and your product, service or your brand. Your brand is what sets you apart from the competition. The more customers know about your brand, the more desirable the end sale becomes to the consumer. Building the brand and the brand awareness are the key points of marketing that can set it apart from selling.

Topics covered include; Common Marketing Types, The Marketing Mix, Communicating the Right Way, Customer Communications, Marketing Goals, The Marketing Funnel, Marketing Mistakes.

Available in two one-hour webinars or as a two hour on site work shop component.

Maximizing Service Profitability

Service is the cornerstone of every successful company. In highly competitive environment’s services are the key differentiator when the customer choses a vendor. Service margins can impact the overall profitability of the company as these products when created in house, have a very high margin.  Hardware and software products have a defined cost structure and revenue is often limited to the number of units sold. Services include all aspects of the customer experience including the consultative sale, definition of customer needs, training, configuration of systems, repair and preventative maintenance of products and technical support.

In the vast majority of cases there is more unrealized revenue potential for providing services than products.

Our Maximizing Service Profitability course, teaches employees how to measure the actual service opportunities, compared to the services delivered. More importantly we drill down into what services could be provided that are not available, how to create service products such as service level agreements that meet the needs, then how to market those services to the customer.

In organizations with existing in-house repair and in field service teams, we use your data to calculate service profitability models, which are critical in analyzing labor and parts pricing.

Available in four one-hour webinars or as a four hour on site work shop component.

Measuring Results from Training

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.

In our Measuring Results from Training course, your employees will learn about the different ways to evaluate training progress, and how to use those results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and update your course curriculum to create content that is better suited for your employees.

Available in two one-hour webinars or as a two hour on site work shop component.

Meeting Facilitation Skills

Leveraging the skills and experience within a group is a powerful resource. When you tap into groups, you don’t just get the best of individual members, you also get the best of group interaction. The result is a more dynamic, creative and empowered team. The Meeting Facilitation Skills workshop can help any organization make better decisions.

This workshop will give employees an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small or large meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have your employees on the road to becoming great facilitators themselves.

Available in two one-hour webinars or as a two hour on site work shop component.

Meeting Management

This workshop is designed to give your employees the basic tools needed to initiate and manage their meetings. They will learn planning and leading techniques that will give them the confidence to run a meeting that will engage the attendees and leave a positive and lasting impression.

Determining the purpose of your meeting, the people who should attend, and the place of the meeting will form the foundation on which you will build your agenda, decide what materials you need, and identify the roles each attendee hold in the meeting. In addition, planning and preparing for your meeting helps to reduce the stress that may result from managing a meeting, because you will avoid unexpected incidents and issues that could derail your meeting.

Through this Meeting Management workshop your employees will learn the skills needed in planning and implementing a successful meeting.

Topics covered include; Planning and Preparing, Setting Up the Meeting Space, Electronic Options, Meeting Roles and Responsibilities, Chairing a Meeting, Dealing with Disruptions, Taking Minutes.

Available in two one-hour webinars or as a two hour on site work shop component.

Motivating Your Sales Team

Sales can be a tough job, and it can be hard to keep your sales team motivated to pursue leads and close deals day after day. Rejection is sometimes part of the job in sales, and that can make some days more difficult than others. Developing a solid set of strategies for motivating your sales team will not only increase your bottom line, but will increase team member satisfaction and retention. Taking the time to figure out how best to prepare and motivate your sales team is one of the best investments you can make in your organization.

Topics covered in our Motivating Your Sales Team workshop, include; Creating a Motivational Environment, Communicate to Motivate, Train Your Team, Emulate Best Practices, Providing Quality Tools, Find Out What Motivates Employees, Create Team Incentives, Implementing Incentives, Recognizing Achievements.

Available in two one-hour webinars or as a two hour on site work shop component.

Negotiation Skills

Although people often think of boardrooms, suits, and million-dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop employees will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.

In our Negotiation Skills workshop, topics covered include; Understanding Negotiation, Getting Prepared, Laying the Groundwork, Exchanging Information, Bargaining, Mutual Gain, Closing, Dealing with Difficult Issues, Negotiating Outside the Boardroom, Negotiating on Behalf of Someone Else.

Available in two one-hour webinars or as a two hour on site work shop component.

Networking

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically:  the cultivation of productive relationships for employment or business”.

Everyone knows that networking is important to long-term business success. The networking process itself, however, can be confusing. Learning effective networking techniques will help you develop relationships that will benefit you both personally and professionally.

With our Power of Networking workshop, topics covered include; The Benefits of Networking, Networking Obstacles, Networking Principles, How to Build Networks, On-Line Networking Tools, Developing Interpersonal Relationships, Common Networking Mistakes, Time Management, Managing Personal and Professional Networks.

Available in two one-hour webinars or as a two hour on site work shop component.

Organizational Skills

Developing good Organizational Skills is an investment that will provide benefits for years. To be successful means to be organized. These skills will filter through all aspects of you and your employees professional and personal lives. Throughout this workshop your employees will be given the tools necessary in developing better Organizational Skills.

In our Organizational Skills workshop, topics covered include; Remove the Clutter, Prioritize, Scheduling Your Time, To Do Lists, Paper and Paperless Storage, Organization in Your Work Area, Tools to Fight Procrastination, Organizing Your In Box, Avoid the Causes of Disorganization, Discipline is the Key to Staying Organized.

Available in two one-hour webinars or as a two hour on site work shop component.

Overcoming Sales Objections

Experiencing a sales objection can be a disheartening event. Through this course your employees will learn how to eliminate the objection and push through to get that sale. Even the best quality services or products can be turned down, learning how to overcome these denials will be of great benefit.

Overcoming Sales Objections is an essential part of the sales process, as it will open up a whole new set of opportunities. It will produce new sales and provide an ongoing relationship with new clients. Objections will always occur no matter the item being sold or presented.

In Our Overcoming Sales Objections workshop, topics covered include; Three Main Factors, Seeing Objections as Opportunities, Getting to the Bottom of the Objection, Finding a Point of Agreement, Have the Client Answer Their Own Objection, Deflating Objections, Unvoiced Objections, The Five Steps, Do’s and Don’ts Sealing the Deal.

Available in two one-hour webinars or as a two hour on site work shop component.

Presentation Skills

Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person’s career.

This program is geared for the beginner to intermediate presenter. It can benefit anyone who presents; a trainer, a meeting facilitator, speaker, manager, sales person or seminar discussion leader. No matter which role you are assuming, this workshop will help you become more efficient and proficient with the skills of providing information to others.

Topics covered include; Creating the Program, Choosing Your Delivery Methods, Verbal Communications Skills, Non-Verbal Communications Skills, Overcoming Nervousness, Using Great Graphics, Creating Compelling Power Points, Wow Them with the White Board, Vibrant Videos and Amazing Audio, Pumping it Up a Notch.

Available in two one-hour webinars or as a two hour on site work shop component.

Project Management

In the past few decades, organizations have discovered something incredible: the principles that have been used to create enormous successes in large projects can be applied to projects of any size to create amazing success. As a result, many employees are expected to understand project management techniques and how to apply them to projects of any size.

The Project Management workshop will give employees an overview of the entire project management process, as well as key project management tools that they can use every day. Working with project planning documents, such as needs assessments, risk management plan, and a communication plan will provide benefits throughout your organization.

This course is recommended for employees who are participating in a customer project for the first time.

Available in two one-hour webinars or as a two hour on site work shop component.

Proposal Writing

A good proposal doesn’t just outline what product or service you would like to create or deliver. It does so in such a way that the reader feels it is the only logical choice. Your employees will explore the proposal writing process including the most common types of proposals.

The Proposal Writing workshop will take employees through each step of the proposal writing process, from understanding why they are writing a proposal; to gathering information; to writing and proofreading; through to creating the final, professional product.

This course is recommended for technical people who often get bogged down in product features and overlook the bottom line benefit of the customers purchase.

Available in two one-hour webinars or as a two hour on site work shop component.

Prospecting and Lead Generation

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for example, via the internet, through personal referrals, through telephone calls either by telemarketers, through advertisements, events, and purchasing of lists of potential clients. These and other events can become more easily managed with this great workshop.

With our Prospecting and Lead Generation workshop, your employees will begin to see how important it is to develop a core set of sales skills. By managing and looking at the way people interact and seeing things in a new light, your employees will improve on almost every aspect of their sales strategy.

Available in two one-hour webinars or as a two hour on site work shop component.

Successful Sales Processes

Being successful in sales requires a systemic approach. Having a great product or service and more potential customers than you can ever reach sounds good, however if you don’t service those customers someone else will.

Using proven techniques, we will learn the five core components of a properly designed sales territory, the value of the sales funnel / pipeline, the critical focus on new prospects and most importantly how to put all we have learned into practice by setting up and following a successful daily, weekly and monthly routine.

Topics covered include; Time and Territory Management, How to Reach New Customers, Trip Planning, Route Optimization Tools, First, Second and Third Contact Guidelines, Effective Use of Email, Phone Calls and Live Visits as a Strategy. The Weekly Sales Meeting and Sales Forecasting.

Available in three one-hour webinars or as a three hour on site work shop component. This course is recommended as an on-site event.

Successful Sales Strategy and Management

Using information outlined in the reference book “Achieving Excellence in Dealer/Distributor Performance by Walter J. McDonald” we will study how to “Achieve 5 Star Sales Management”.  In doing so we will learn and perform Market Segmentation and Competitive Analysis exercises. In the Market Segmentation exercise, we define each customer segment and will target customers that best fit market attractiveness based upon our strength of position with available product and services in a given farm type.  These exercises will be completed in excel with electronic copies provided to you at the end of the day.

We will also learn the importance of properly measuring Deal Visibility and Closure Rates.

We will begin this module with an audit of our “Current System Sales Operations”. From this information, we will identify one or two areas in need of improvement and discuss as a group, throughout the day, the best solutions to implement in the coming 12 months.

Available in three one-hour webinars or as a three hour on site work shop component. This course is recommended as an on-site event.

Social Media in The Workplace

We are being flooded with Social Media invitations and updates. Web-based communication icons like Twitter, Facebook, YouTube, and LinkedIn are dominating the way we interact with each other. People are feeling the need to be updated at all times. It has become a time eater, and businesses are quickly becoming aware of the drain it can have on productivity. People love to share, but they need to know what is all right to share and what should not be sent out.

Understanding Social Media is about communicating the right way. We are beginning to communicate more through electronic means than face to face. Talking on a phone has been replaced more and more with texting. Social media channels are becoming a primary form of communication.

In this course we drive a dialog with you and your employees on the proper use of these important communication tools.

Available in one, one-hour webinar or as a one hour on site work shop component.

Supervising Others

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient.

Topics covered include; Setting Expectations, Setting Goals, Assigning Work, Degrees of Delegation, Implementing Delegation, Providing Feedback, Managing Your Time, Resolving Conflict, Tips for Special Situations, A Survival Guide for the New Supervisor.

This course is a great tool for individual contributors who are new to supervising as well as experienced supervisors.

Available in two one-hour webinars or as a two hour on site work shop component.

Talent Management

Recruiting the correct people, and keeping a talented workforce is a priority in today’s business environment. Having a talented group of employees has always been a key to success; it will translate into cost savings and higher productivity. Talent Management is the investment that will pay dividends over the course of its use.

In our Talent Management workshop, topics covered include; Defining Talent, Understanding Talent Management, Talent Reviews, Creating a Skills Matrix, Performing a Skill Gap Analysis, Succession and Career Planning, Career Pathing, Work Planning and Review, Coaching, Training and Development, Do’s and Don’ts, Employee Retention.

Available in three one-hour webinars or as a three hour on site work shop component.

Team Building

Your organization’s people are its greatest asset, and when they work together as a team they accomplish even more. But teamwork doesn’t just happen. Teams have to be created, developed, and continuously nurtured. A solid team building strategy can create an environment of greater collaboration and collegiality, which is good not only for the bottom line for your people themselves.

There are many different ways to build a team, and to continue fostering a sense of teamwork. Developing a diverse team building tool kit helps your people grow.

Have you tried Team Building before and run out of ideas or never tried it and need help getting started? This course is a great place to re-energize your team. Topics covered include; Tips for Team Building in Scheduled All Hands Meetings, Benefits of Team Building, Types of Team Building Activities, Games, Social Gatherings, Common Mistakes, Formulating a Team Building Plan, Evaluating Success.

Available in one, one-hour webinar or as a one hour on site work shop component.

Telephone Etiquette

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.

With our Telephone Etiquette workshop, we share valuable insight on how to improve telephone communications skills. Topics covered include; Aspects of Phone Etiquette, Using Proper Telephone Language, Eliminate Phone Distractions, In Bound Calls, Outbound Calls, Handling Rude or Angry Callers, Interoffice Calls, Voice Mail Messages, Methods of Training Employees, Correcting Poor Telephone Etiquette.

Available in one, one-hour webinar or as a one hour on site work shop component.

Telework and Telecommuting

For some people, working from home can seem like a dream opportunity. But they may not realize that this kind of position comes with a great amount of responsibility and challenges. Since these employees are not working in a centralized office, they may have the advantage of having flexible schedules and shorter or no commute, they can have disadvantages when it comes to receiving feedback and being able to communicate with teammates.

Through this workshop you should be able to stay motivated in your ‘office’ while still feeling connected to the rest of the team. Topics covered include; Core Skills Required, Self-Management, Solving Problems on Your Own, Being and Staying Motivated, Time Management, Using Free Time Wisely, Setting and Sticking to Deadlines, Organizing and Planning, Setting Up Your Work Space, When Technology Fails, Communication, Stay in the Loop, Use the Correct Medium, Addressing the Challenges, Building Trust and Rapport, Feeling Isolated, Lack of or Less Feedback.

This is an excellent On Boarding course for remote workers.

Available in one, one-hour webinar or as a one hour on site work shop component.

Trade Show Staff Training

Being a part of a trade show can be a wise investment for any company. But preparation is important because it can ‘make or break’ how well you succeed during the show. Employees must realize that they are acting as a representative for the company and should be knowledgeable of its products and services. Preparing your staff for the trade show is a big job, so get started early

Topics covered include; Pre Show Preparation, Booth Characteristics and Set Up, During the Show, Company Objectives, Highlighting Your Product, Do Something Memorable, Do’s and Don’ts, Qualifying Visitors, Engaging the Right People, Rules of Engagement, After the Show.

This course is a must for first time Trade Show Employees.

Available in one, one-hour webinar or as a one hour on site work shop component.

Train the Trainer

Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you’ll benefit from this course. Learning is different for all of us. Not every subject matter expert is a good trainer. In this course we will cover the importance of materials preparations combined with the principle of “Accelerated Adult Learning as presented by David Meier”. We place a strong emphasis on; Igniting Your Learners Creative Imagination, Getting Learners Involved, Creating Healthy Learning Environments, Total Learner Involvement, Collaboration Among Learners, Variety that Appeals to All Learning Types, Contextual Learning.

Other Topics include; Understanding Training and Facilitation, Gathering Materials, Creating a Lesson Plan, Choosing Activities, Preparing for the Workshop, Getting off on the Right Foot, Delivery Tips and Tricks, Keeping it Interactive, Dealing with Difficult Participants, Tackling Tough Topics, Certificates of Attendance Vs. Certificates of Completion, Qualifying for Professional Development Units.

This course is a must for any team member who trains. Coordinate this training with a specific event your employee is conducting and we will use that event as a sample to brainstorm new techniques.

Available in three one-hour webinars or as a three hour on site work shop component.